West Chicago Network Connectivity Issue

Resolved
Resolved
After 4 hours and 17 minutes

Although this incident is not covered by our uptime guarantee (caused by an upstream provider's hardware failure) we will still be compensating all clients that were affected. Please create a billing ticket to receive compensation.

Resolved
After 3 hours and 39 minutes

The line card has been replaced and connectivity has been restored. Sorry for any inconvenience caused.

Identified
After 1 hour and 1 minute

A router line card appears to have failed and it is now being replaced.

Investigating

We are aware of a network connectivity issue in West Chicago that is currently being investigated.

Began at:

Affected components
  • West Chicago, Illinois
    • Shared / Reseller Hosting
    • Virtual Servers
    • Dedicated Servers