Resolved
After 1 week, 5 days, 23 hours, and 49 minutes

The incident has been resolved.

If you were affected please open a billing ticket to recieve compensation.

Thank you!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 11 hours and 57 minutes

All accounts have been successfully migrated.

Please open a support ticket if your website is still not online yet.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 40 minutes

Accounts are being migrated in alphabetical order. (A to Z based on the first letter of the username)

Thank you for your patience and we apologize for any inconvenience caused.

Recovering
After 3 hours and 12 minutes

All clients are being migrated to a new server as the issue could not be fixed quickly. More information will be provided over email shortly.

Identified
After 33 minutes

The BIOS on this server appears to be corrupted and we are working on flashing a new version. If unsuccessful, all clients will be migrated to a new server.

Investigating

We are aware of an issue with the UK-S1 server and our team is currently investigating.

Began at:

Affected components
  • Maidenhead, United Kingdom
    • Shared / Reseller Hosting